patient_satisfaction

With so much written about the patient experience, understanding what your hospital or you as an individual can do to improve it can be a daunting prospect. But when it boils down to it, patients receiving care at your facility want just four things from you and your staff. Given the complexities of achieving high…

How_Slow_Patient

It was back in the mid 1900’s that patient satisfaction assessments were first introduced. Designed to allow meaningful comparisons of healthcare quality by standardizing how satisfaction experience is measured, many hospitals see these assessments today, as a useful tool which helps to identify areas for improvement and raise the overall quality of service. But whilst…

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