stacks-of-paper

I originally published this in 2014. This topic is still relevant today. In fact, since I wrote this article the response rate has dropped to an absolute shameful 28%. (Reference link below) Current Table: July 2017 Public Report: October 2015 – September 2016 discharges When reading the article understand that the waste is much greater…

bottomline

A recent report issued by Accenture details clear links between the profitability of a hospital and the quality of its patient experience. Hospitals that deliver “superior” customer experience achieve net margins that are a massive 50 percent higher, on average, than those of hospitals providing an “average” customer experience. Deloitte Consulting LLP have also issued a report offering similar…

patient_satisfaction

With so much written about the patient experience, understanding what your hospital or you as an individual can do to improve it can be a daunting prospect. But when it boils down to it, patients receiving care at your facility want just four things from you and your staff. Given the complexities of achieving high…

How_Slow_Patient

It was back in the mid 1900’s that patient satisfaction assessments were first introduced. Designed to allow meaningful comparisons of healthcare quality by standardizing how satisfaction experience is measured, many hospitals see these assessments today, as a useful tool which helps to identify areas for improvement and raise the overall quality of service. But whilst…

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