Is_Pay_For

The United States spends nearly twice as much on healthcare as the 35 developed nations in the OECD (Organization for Economic Co-operation and Development), and yet, the US ranks last when compared with 10 of those nations on quality, access, efficiency, equity and health outcomes. It seems that money doesn’t necessarily buy the best. If…

not_so_silent

So you deliver high quality care to your patients and discharge them with positive outcomes, without infection or falls or medical error. Despite this, they aren’t satisfied with their experience and that dings your patient satisfaction surveys. What on earth is going on? Isn’t great medical care the point? Not anymore. From a clinician’s point…

Reception with leather chairs near a wall

If you work in healthcare it will come as no surprise to you that patients are no longer simply patients, they are consumers too. Even when patients rush to the nearest emergency room (ER) to save life and limb, they will evaluate their care by the cleanliness of your waiting room and how they were…

5_strategies

It’s a proven and well-documented fact that the more hospitals invest in the patient experience, the more profitable they become (see our previous blog posts for details). With this fact in mind, it makes perfect sense for your hospital to build a strategy which prioritizes investing in the Patient Experience. But let’s take a quick…

Good Communication concept in a filament lightbulb.

We all know that good communication lies at the core of quality patient care, but what does good communication look (or sound) like and are you really sure that you’re practicing it? Here’s 7 areas to think about when it comes to having good communication with your patients… Use good manners Good manners may sound…

ptexp-vs-profitability_orig

A recent report issued by Accenture details clear links between the profitability of a hospital and the quality of its patient experience. Hospitals that deliver “superior” customer experience achieve net margins that are a massive 50 percent higher, on average, than those of hospitals providing an “average” customer experience. Deloitte Consulting LLP have also issued…

Successful team of doctors, female with the clipboard

Every patient that comes into contact with your hospital goes on a long and complex journey or ‘experience’. There’s the initial meeting or consultation, the education and choice of treatment, the procedure itself and then the recovery / aftercare and of course the billing. Getting everything right across the entire patient journey is an enormous…

cars

Let’s imagine for a moment you’re in the market for a new car. Your current one is a wreck – it is belching black smoke out of the back, it’s covered in rust, the electrics are shot and you never know from one day to the next, whether you’re going to make it to your…

Are_you_treating

If you’re one of the talented and courageous people working on the front line of health care, there’s little doubt that when posed with this question you’re going to say that you’re treating patients… and why wouldn’t you? After all, a patient is (most of the time) receiving your care out of necessity rather than…

To view original post @FoxNews click here By John Stossel Published April 20, 2016 FoxNews.com I write this from the hospital. Seems I have lung cancer. My doctors tell me my growth was caught early and I’ll be fine. Soon I will barely notice that a fifth of my lung is gone. I believe them. After all,…

© HCXP Inc 2017 All Rights Reserved.