opioid-use-patient-experience

The nationwide opioid crisis has called into question the use of narcotic pain relieving drugs. But as clinicians work to prevent addiction, they face a quality patient experience quandary. Sara Heath | Editor | sheath@xtelligentmedia.com Original Post: Patient EngagementHIT Every day, 115 Americans die after overdosing on an opioid. The rate of opioid-related deaths increased…

DrPatientistock

Beyond HCAHPS: CXOs are looking for technology to offer better patient experience as a competitive differentiator. By Mike Miliard | June 22, 2018 | 10:33 AM Original Post: Healthcare IT News At the HIMSS Patient Engagement and Experience Summit earlier this year, Adrienne Boissy, chief experience officer at the Cleveland Clinic, said hospitals have a lot of work…

cannavalon

PRESS RELEASE – May 10, 2018 9:00 AM/PM EASTERN Cannavalon Biosciences, Inc.  “Affinity Bio Partners and HCXP selected for Cannavalon Biosciences Proof of Concept Epilepsy Clinical Study” LOCATION Santa Rosa, California. –(BUSINESS WIRE)— Cannavalon Biosciences, Inc. announced today that it has selected Affinity Bio Partners, LLC as their Clinical Research Organization and their technology partner,…

clinicaltrial1

To view original Press Release on BioSpace click here. Published: Dec 19, 2017 HARRISBURG, Pennsylvania and PHOENIXVILLE, Pennsylvania.–(BUSINESS WIRE)—Affinity Bio Partners Affinity BioCeuticals and HCXperience (HCXP) announced that they are technology partners. HCXP is leading the way in improving the client experience through electronic real-time software development. HCXP (supports, monitors, maintains) clients and partners nationwide…

stacks-of-paper

I originally published this in 2014. This topic is still relevant today. In fact, since I wrote this article the response rate has dropped to an absolute shameful 28%. (Reference link below) Current Table: July 2017 Public Report: October 2015 – September 2016 discharges When reading the article understand that the waste is much greater…

Changes_ahead

I originally published this post in 2015. I believe it continues to hold relevance today. For example: Hospital Outpatient Prospective Payment System and Ambulatory Surgical Center Payment System Changes for 2018 “For the CY 2020 payment determination (CY 2018 data collection) and subsequent years, CMS is proposing to delay the mandatory implementation of the Consumer…

bottomline

A recent report issued by Accenture details clear links between the profitability of a hospital and the quality of its patient experience. Hospitals that deliver “superior” customer experience achieve net margins that are a massive 50 percent higher, on average, than those of hospitals providing an “average” customer experience. Deloitte Consulting LLP have also issued a report offering similar…

How_ER

Physicians and nurses are on duty while the world celebrates the holidays. It doesn’t matter if it is Christmas, Hanukkah, or New Year’s Eve, hospitals toil while the world is filled with revelry. Clinicians are the keepers of the flame as it were and always at the ready to help those who need emergency medical…

Tired doctor sitting alone in hallway

There are a lot of wise sayings about mistakes and how they make us better human beings but if they are so good for us, why do they feel so bad and why is it so hard to admit them at work? Most people will say they feel that that admitting an error is tantamount…

patient_satisfaction

With so much written about the patient experience, understanding what your hospital or you as an individual can do to improve it can be a daunting prospect. But when it boils down to it, patients receiving care at your facility want just four things from you and your staff. Given the complexities of achieving high…

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