not_so_silent

So you deliver high quality care to your patients and discharge them with positive outcomes, without infection or falls or medical error. Despite this, they aren’t satisfied with their experience and that dings your patient satisfaction surveys. What on earth is going on? Isn’t great medical care the point? Not anymore. From a clinician’s point…

Reception with leather chairs near a wall

If you work in healthcare it will come as no surprise to you that patients are no longer simply patients, they are consumers too. Even when patients rush to the nearest emergency room (ER) to save life and limb, they will evaluate their care by the cleanliness of your waiting room and how they were…

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